Monitoring - Salesforce has approved the managed package for Gainsight PX. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed.
Dec 26, 2025 - 17:39 PST
Dec 26, 2025 - 17:39 PST
Update - We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time.
Dec 11, 2025 - 20:35 PST
Dec 11, 2025 - 20:35 PST
Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Dec 02, 2025 - 09:43 PST
In the meantime, we are preparing a workaround and steps to re-enable services.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Dec 02, 2025 - 09:43 PST
Update - We are continuing to investigate this issue.
Nov 26, 2025 - 10:12 PST
Nov 26, 2025 - 10:12 PST
Investigating - The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored.
Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com
Nov 26, 2025 - 06:42 PST
Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com
Nov 26, 2025 - 06:42 PST
Real Time Engine
Operational
SDK
Operational
API
Operational
UI
Operational
Email Engagement
Operational
In-app Guides
Operational
In-app Surveys
Operational
Product Analytics
Operational
KC Bot
Operational
Connectors
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.