Temporary Disconnection of Gainsight PX Salesforce Connection
Update - We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time.
Dec 11, 2025 - 20:35 PST
Update - The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Dec 02, 2025 - 09:43 PST
Update - We are continuing to investigate this issue.
Nov 26, 2025 - 10:12 PST
Investigating - The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored.

Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com
Nov 26, 2025 - 06:42 PST
Uptime over the past 90 days. View historical uptime.
Real Time Engine Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UI Operational
90 days ago
100.0 % uptime
Today
Email Engagement Operational
90 days ago
100.0 % uptime
Today
In-app Guides Operational
90 days ago
100.0 % uptime
Today
In-app Surveys Operational
90 days ago
100.0 % uptime
Today
Product Analytics Operational
90 days ago
100.0 % uptime
Today
KC Bot Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 22, 2025

No incidents reported today.

Dec 21, 2025
Gainsight PX: Backend Infrastructure Maintenance (US1)
Completed - The scheduled maintenance has been completed.
Dec 21, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 21:00 PST
Scheduled - Maintenance Window:
UTC - From 5:00 AM to 11:00 AM on December 21, 2025.
CT - From 11:00 PM on December 20, 2025, to 5:00 AM on December 21, 2025.

Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot.
We appreciate your understanding as we work on these improvements.

Environment: US1

FOR MORE INFORMATION
Please follow https://status.aptrinsic.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to pxsupport@gainsight.com.
Dec 18, 02:03 PST
Dec 20, 2025
Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
Gainsight PX: Backend Infrastructure Maintenance (EU)
Completed - The scheduled maintenance has been completed.
Dec 14, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 21:00 PST
Scheduled - Maintenance Window:
UTC - From 5:00 AM to 9:00 AM on December 14, 2025.
CT - From 11:00 PM on December 13, 2025, to 3:00 AM on December 14, 2025.

Activity: The Gainsight PX Team has scheduled backend infrastructure maintenance activity. During this period, users may experience temporary unavailability of the frontend application and its APIs. Additionally, users may be unable to log in to the UI. Please note that this maintenance may also temporarily impact analytics and the availability of the KC bot.
We appreciate your understanding as we work on these improvements.

Environment: EU

FOR MORE INFORMATION
Please follow https://status.aptrinsic.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to pxsupport@gainsight.com.
Dec 11, 21:51 PST
Dec 13, 2025
Dec 12, 2025

No incidents reported.

Dec 11, 2025

Unresolved incident: Temporary Disconnection of Gainsight PX Salesforce Connection.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

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