All Systems Operational
Real Time Engine Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UI Operational
90 days ago
100.0 % uptime
Today
In-app Guides Operational
90 days ago
100.0 % uptime
Today
In-app Surveys Operational
90 days ago
100.0 % uptime
Today
Product Analytics Operational
90 days ago
100.0 % uptime
Today
Email Engagement Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 10:00 PDT
Scheduled - Scheduled Maintenance Report for Gainsight PX

Maintenance Window:
UTC - From 5:00 PM Sunday, 28th to 12:00 AM Monday, 29th June 2020
PST - From 10:00 AM to 05:00 PM Sunday, 28th June 2020
IST - From 10:30 PM Sunday, 28th to 5:30 AM Monday, 29th June 2020

Activity:

Gainsight has planned maintenance of Backend Analytics Data Stores. During the maintenance the data freshness in the reporting and backfill might be up to 2hours. Soon after the maintenance, all functionality will return to normal.

This maintenance is to patch processing functionality and processing resources.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Analytics Ingestion Queue: Delay of 2 hours
Realtime InApp Engagement Engine: No Impact
PX Application - Data freshness in reports


FOR MORE INFORMATION
Please follow https://status.aptrinsic.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jun 26, 15:56 PDT
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - Impact Window: Between Tuesday, 23rd June and Thursday, 25th June 2020

During peak hours, an analytics processing lag has occurred leading to impact ranging from minutes to an hour of data freshness in reporting.

Real-time in-app engagements: no impact.
Gainsight Application: the data presented on the current day might be delayed.

Status:
Maintenance has been scheduled for this weekend to significantly increase capacity.
Jun 23, 10:00 PDT
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.