All Systems Operational
Uptime over the past 90 days. View historical uptime.
Real Time Engine Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UI Operational
90 days ago
100.0 % uptime
Today
Email Engagement Operational
90 days ago
100.0 % uptime
Today
In-app Guides Operational
90 days ago
100.0 % uptime
Today
In-app Surveys Operational
90 days ago
100.0 % uptime
Today
Product Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023
Impact: Gainsight PX Public REST API Failure
Resolved - This incident has been resolved. Please reach out to pxsupport@gainsight.com if you have questions.
Mar 28, 05:17 PDT
Identified - We are experiencing an issue in the Public REST API, and the system cannot process user, account and custom events.
The root cause has been identified, and we are working to fix it.
Mar 28, 04:05 PDT
PX Engagements and Knowledge Center (KC) Bots
Resolved - This incident has been resolved.
Mar 28, 02:21 PDT
Monitoring - The issue has been fixed, and the system and applications are under monitoring.
Mar 28, 01:49 PDT
Investigating - Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.
Mar 28, 01:27 PDT
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
In-app Feature usage Data Maintenance - US1
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 PDT
Scheduled - Maintenance Window:
UTC - From 8:00 AM Saturday to 8:00 PM Saturday, 25th March 2023
CDT - From 3:00 AM Saturday to 3:00 PM Saturday, 25th March 2023

Activity: Gainsight-PX has scheduled a maintenance activity of the Backend data store. During this maintenance, there are chances of lag in processing feature usage data for in-app engagement audiences and in-app engagement usage for reports.

Impact Details:
Environment - PRODUCTION US
Data Ingestion Queue: No Impact
Realtime In-app Engagement Engine: Feature usage data will be processed with a delay
PX Application - In-app engagement analytics data freshness will be delayed.
Mar 24, 08:40 PDT
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

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