All Systems Operational
Real Time Engine Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
UI Operational
90 days ago
99.96 % uptime
Today
Email Engagement Operational
90 days ago
100.0 % uptime
Today
In-app Guides Operational
90 days ago
100.0 % uptime
Today
In-app Surveys Operational
90 days ago
100.0 % uptime
Today
Product Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 01:00 PDT
Scheduled - Scheduled Maintenance Report for Gainsight PX

Maintenance Window:
UTC - From 8:00 AM to 12:00 PM Sunday, 25th April 2021
PDT - From 1:00 AM to 5:00 AM Sunday, 25th April 2021
IST - From 1:30 PM to 5:30 PM Sunday, 25th April 2021

Activity:

Gainsight has planned maintenance of Backend Analytics Data Stores. During the maintenance the data freshness in the reporting and backfill might be up to 2hours. Soon after the maintenance, all functionality will return to normal.

This maintenance is being scheduled to increase processing resources.

Queues Hold Time: 2 Hours
Impact Details: PRODUCTION Environment
Analytics Ingestion Queue: Delay of 2 hours
Realtime InApp Engagement Engine: No Impact
PX Application - Data freshness in reports


FOR MORE INFORMATION
Please follow https://status.aptrinsic.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Apr 23, 09:56 PDT
Apr 24, 2021

No incidents reported.

Apr 23, 2021
Resolved - This incident has been resolved. Maintenance has been scheduled for this weekend to help prevent lag issues moving forward.
Apr 23, 11:15 PDT
Identified - During peak hours, an analytics processing lag has occurred leading to impact ranging from minutes to an hour of data freshness in reporting.
This issue may have started on the 19th of April for some users.
Real-time in-app engagements: No impact.
Gainsight Application: The data presented on the current day might be delayed.
Status: Maintenance has been scheduled for this weekend to significantly increase capacity.
Apr 20, 11:59 PDT
Apr 22, 2021

No incidents reported.