All Systems Operational

Uptime over the past 90 days. View historical uptime.
Real Time Engine Operational
90 days ago
100.0 % uptime
Today
SDK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UI Operational
90 days ago
100.0 % uptime
Today
Email Engagement Operational
90 days ago
100.0 % uptime
Today
In-app Guides Operational
90 days ago
100.0 % uptime
Today
In-app Surveys Operational
90 days ago
100.0 % uptime
Today
Product Analytics Operational
90 days ago
100.0 % uptime
Today
KC Bot Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
94.79 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 17, 2026

No incidents reported today.

Mar 16, 2026
Elevated Errors in Gainsight PX
Resolved - The issue has been resolved by the upstream service provider.
Mar 16, 16:27 PDT
Update - We are continuing to work on a fix for this issue.
Mar 16, 14:03 PDT
Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.
Mar 16, 13:56 PDT
Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.
Mar 16, 13:38 PDT
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Investigating Connectivity Issues: PX to Salesforce Integration
Resolved - This incident has been resolved.
Mar 10, 23:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 20:41 PST
Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026.
Feb 23, 07:44 PST
Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users.

Technical Detail:
Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions.

Please email pxsupport@gainsight.com with any questions.
Feb 23, 07:43 PST
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage