Summary of Incident: Customers using PX, either as a customer or consumer, were unable to use Engagements and KC Bots starting on April 26, 2023 7:53 am PDT that was resolved by 10:40 PDT.
Root Cause: This incident was determined to be caused my a memory leak issue
Immediate Action Items:
Our Engineering Team addressed the source of the memory leak which resolved this issue.
Please reach out to pxsupport@gainsight.com if you have questions.