PX Engagements and Knowledge Center (KC) Bots

Incident Report for Gainsight PX

Resolved

This incident has been resolved.
Posted Feb 20, 2024 - 10:12 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 20, 2024 - 09:06 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 20, 2024 - 09:01 PST

Investigating

We are working to resolve an identified issue causing slowness in PX engagement and Knowledge Center (KC) Bots.
Please email pxsupport@gainsight.com with any questions.
Posted Feb 20, 2024 - 08:47 PST
This incident affected: Email Engagement, In-app Guides, and In-app Surveys.
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