Retroactive: PX Knowledge Center (KC) Bots

Incident Report for Gainsight PX

Resolved

Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.
Posted May 13, 2025 - 11:30 PDT