Summary of Incident:
Some customers were unable to use Engagements and KC Bots between 9:02 and 10:38 PDT on July 17, then again between 7:18 and 14:38 PDT on July 18, 2023.
Root Cause:
A high availability caching cluster re-election had an issue while handling real time traffic due to a bug, which caused an increase in latency.
Action Items:
Our Engineering Team identified and resolved the issue caused from the initial bug.
Please reach out to pxsupport@gainsight.com if you have questions.