Impact: PX Engagements and Knowledge Center (KC) Bots

Incident Report for Gainsight PX

Resolved

This incident has been resolved. We will share details as they become available.

Posted Feb 01, 2023 - 15:16 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2023 - 13:45 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2023 - 13:44 PST

Identified

Some customers may have issues with PX Engagements or Knowledge Center (KC) Bots. We have identified the cause and we're rolling out a fix.

Posted Feb 01, 2023 - 13:24 PST

This incident affected: Real Time Engine, In-app Guides, and In-app Surveys.