Tracking issues for Subset of customers
Incident Report for Gainsight PX
Resolved
This issue has been resolved. We are investigating the root cause
and will update with RCA.
Posted Sep 07, 2021 - 09:23 PDT
Update
The rollout of the fix is in progress and it solved for the majority of the customers.
ETA for full resolution is around 30 minutes.
Posted Sep 07, 2021 - 09:01 PDT
Update
Our Engineering Team has implemented the workaround and
we are rolling it out to all servers.
Posted Sep 07, 2021 - 08:01 PDT
Identified
The issue has been identified and we are in the process of implementing a workaround.
Posted Sep 07, 2021 - 07:34 PDT
Investigating
A subset of customers are experiencing PX Tracking issues. We are currently investigating.
Posted Sep 07, 2021 - 06:51 PDT
This incident affected: Real Time Engine.
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