Data freshness issue due to processing lag

Incident Report for Gainsight PX

Resolved

This incident has been resolved.
Posted Oct 02, 2023 - 09:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2023 - 07:44 PDT

Identified

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2023 - 07:44 PDT

Investigating

We have been experiencing processing lag since 2:15 PM(UTC), which may cause delays in reporting data freshness for some customers.
Posted Oct 02, 2023 - 07:31 PDT
This incident affected: Product Analytics.