Data freshness and Knowledge Center (KC) Bots issue

Incident Report for Gainsight PX

Resolved

This incident has been resolved.

Posted Aug 27, 2025 - 09:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 27, 2025 - 09:34 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 27, 2025 - 09:20 PDT

Investigating

We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.

Posted Aug 27, 2025 - 08:42 PDT

This incident affected: Real Time Engine, SDK, API, Email Engagement, In-app Guides, In-app Surveys, and Product Analytics.