Gainsight PX Backend Analytics Data Store Maintenance : Sun, 28th June 2020

Scheduled Maintenance Report for Gainsight PX

Completed

The scheduled maintenance has been completed.

Posted Jun 28, 2020 - 17:01 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 28, 2020 - 10:00 PDT

Scheduled

Scheduled Maintenance Report for Gainsight PX

Maintenance Window:
UTC - From 5:00 PM Sunday, 28th to 12:00 AM Monday, 29th June 2020
PST - From 10:00 AM to 05:00 PM Sunday, 28th June 2020
IST - From 10:30 PM Sunday, 28th to 5:30 AM Monday, 29th June 2020

Activity:

Gainsight has planned maintenance of Backend Analytics Data Stores. During the maintenance the data freshness in the reporting and backfill might be up to 2hours. Soon after the maintenance, all functionality will return to normal.

This maintenance is to patch processing functionality and processing resources.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Analytics Ingestion Queue: Delay of 2 hours
Realtime InApp Engagement Engine: No Impact
PX Application - Data freshness in reports

FOR MORE INFORMATION
Please follow https://status.aptrinsic.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Posted Jun 26, 2020 - 15:56 PDT

This scheduled maintenance affected: Real Time Engine, UI, In-app Guides, In-app Surveys, and Product Analytics.