PX Engagements and Knowledge Center (KC) Bots

Incident Report for Gainsight PX

Resolved

This incident has been resolved.

Posted Jul 24, 2025 - 02:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2025 - 01:50 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 24, 2025 - 01:14 PDT

Investigating

We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots.
Please email pxsupport@gainsight.com with any questions.

Posted Jul 24, 2025 - 01:10 PDT

This incident affected: Real Time Engine, SDK, API, In-app Guides, and In-app Surveys.