Analytics processing lag

Incident Report for Gainsight PX

Resolved

This incident has been resolved.

Issues with an underlying node caused degraded performance and delayed processing between 6 am, and 8 am UTC.

We will continue to analyze and adjust to prevent delays like this moving forward.

Posted Aug 01, 2022 - 09:21 PDT

Monitoring

Systems are stable now. The processing delay was observed for the transactions between 6 am, and 8 am UTC for the Gainsight PX - EU

Posted Aug 01, 2022 - 02:35 PDT

Investigating

We are experiencing analytics processing lag which may cause delays in reporting data freshness

Posted Aug 01, 2022 - 00:22 PDT