Gainsight PX: Event processing issue (US)

Incident Report for Gainsight PX

Resolved

This incident has been resolved.

Posted Sep 28, 2026 - 23:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2026 - 23:10 PDT

Investigating

Between 05:50 and 06:10 UTC, we experienced issues with processing events due to a malfunctioning backend service. The issue has been resolved by restarting the affected component, and all systems are now operating normally.

Posted Sep 28, 2026 - 22:50 PDT

This incident affected: API.