Retroactive: Degraded platform performance

Incident Report for Gainsight PX

Resolved

This incident was tied to slowness in the Gainsight PX database layer. Overall performance has been optimal since 5:30pm UTC and we will continue to monitor closely.
Please reach out to pxsupport@gainsight.com if you have questions.

Posted Jul 13, 2021 - 11:45 PDT

Investigating

A subset of customers may have experienced application slowness in APP-BE and Public API between the times of 5:10 and 5:30 PM UTC. We are investigating further for the root cause.
Please reach out to pxsupport@gainsight.com if you have questions.

Posted Jul 13, 2021 - 11:20 PDT

This incident affected: API.